Contact

Last updated: 23/07/2026

We're a small team behind velorart.store and we read every message.

Get in Touch

For all questions, support, licensing requests, or business enquiries:

Email: infvelora@outlook.com

We respond within 24–48 hours on business days (Monday–Friday). Weekend and public-holiday messages are answered the following business day.

Before You Email

To help us help you faster, please check the right resource first:

• "Where is my download?" → Check your spam / promotions folder. See our Shipping and Delivery Policy for step-by-step help.
• "Can I get a refund?" → See our Refund Policy. All sales are final except for the limited technical exceptions listed there.
• "Can I use this wallpaper for [X]?" → See Section 9 of our Terms of Service for licence scope.
• "Extended commercial licence request" → Email us with details of your intended use and the wallpaper(s) you're interested in.

When You Email, Include

To resolve issues quickly, please include:

• Your order number (starts with #)
• The email address used at checkout
• A short description of the issue
• Any relevant screenshots (for technical issues)

Business Details

Velora Art Website: https://velorart.store Email: infvelora@outlook.com Jurisdiction: Republic of Estonia

Response Times

Message Type	Typical Response Time
Delivery / download issue	Within 24 hours
Licensing enquiry	1–3 business days
General question	1–2 business days
Press / partnership	3–5 business days

We do not currently offer phone or live-chat support. Email is the fastest way to reach us.