Terms of service
Terms of Service
Last updated: 23/07/2026
Welcome to velorart.store ("Website", "Velora Art", "we", "us", or "our"). These Terms of Service ("Terms") form a binding legal agreement between you ("you", "User", "Customer") and the operator of velorart.store.
By accessing the Website, creating an account, or completing a purchase, you confirm that you have read, understood, and irrevocably accepted these Terms in full. If you do not agree to these Terms, do not use the Website and do not purchase any product.
1. Nature of Our Products
1.1. Velora Art sells digital products only. Our products consist of high-resolution digital wallpaper files, digital wallpaper collections, and related digital artwork (collectively, the "Digital Content" or the "Products").
1.2. No physical goods are shipped. Delivery is instant and digital, by download link sent to the email address provided at checkout.
1.3. The Products are original digital artworks intended for use as backgrounds on personal electronic devices (phones, tablets, laptops, desktops) and, within the scope of the licence granted in Section 9, for limited commercial use.
1.4. Because the Products are digital and delivered instantly, all sales are final.
2. Eligibility
You must be at least 16 years old and legally capable of entering into a binding contract, or have permission from a parent or legal guardian. By purchasing, you represent that all information you provide is accurate and that you are acting on your own behalf.
3. Digital Delivery
3.1. Upon successful payment, you will receive access to the Digital Content as described on the product page — by email to the address provided at checkout, or via a download link displayed on the confirmation page.
3.2. Delivery is considered fulfilled when any of the following occurs: the download link is sent to the email provided at checkout; the download link is displayed or made downloadable on the confirmation page; or access is otherwise provisioned to the Customer.
3.3. It is the Customer's responsibility to provide accurate contact details and to have the technical ability to access, download, and store digital files.
3.4. We are not responsible for access issues caused by: incorrect email addresses; spam, junk, or promotion-folder filtering; incompatible devices, operating systems, or software; storage limitations; customer-side network or firewall blocks; failure to follow provided instructions; expired download links after the stated download window.
3.5. Failure to access the Product due to any of the above does not qualify for a refund.
4. NO REFUND POLICY — All Sales Are Final
4.1. DUE TO THE INSTANT, IRREVERSIBLE, AND DOWNLOADABLE NATURE OF DIGITAL CONTENT, ALL SALES ARE FINAL. WE DO NOT OFFER REFUNDS, RETURNS, EXCHANGES, CANCELLATIONS, CREDITS, OR PARTIAL REFUNDS UNDER ANY CIRCUMSTANCES.
4.2. This includes, without limitation: change of mind; failure to read or understand the product description; dissatisfaction with the artwork, style, color, texture, or aesthetic of the wallpaper; the wallpaper not looking the way you imagined; the wallpaper not fitting your screen the way you expected; incompatibility with your specific device model, operating system, or lock-screen configuration; accidental or duplicate purchase; misunderstanding of what is included; inability to open, view, save, or apply the file due to your device settings or third-party apps; forgetting to download within the access window; any user-side technical issue; any other reason whatsoever.
4.3. You acknowledge that the entire value of the Product is delivered the moment the download link is provisioned. The Product has no residual or returnable value once accessed, and the files cannot be "returned" or "unseen".
5. EU 14-Day Right of Withdrawal — Express Waiver
5.1. Under EU consumer law, consumers normally have a 14-day right of withdrawal for online purchases. However, pursuant to Article 16(m) of Directive 2011/83/EU on Consumer Rights (transposed into Estonian law via the Law of Obligations Act, § 53(4)(11)), this right does not apply to contracts for the supply of digital content not delivered on a tangible medium where: (a) performance has begun with the consumer's prior express consent; and (b) the consumer has acknowledged that they thereby lose their right of withdrawal.
5.2. By ticking the consent box at checkout and completing your purchase on velorart.store, you: (a) expressly request that performance of the contract — i.e. delivery of the Digital Content — begin immediately, before the expiry of the 14-day withdrawal period; (b) expressly acknowledge and agree that you lose your statutory right of withdrawal as soon as performance begins (i.e. as soon as the download link is provisioned); (c) confirm you were informed of this consequence prior to purchase.
5.3. Once digital access has been provisioned, no right of withdrawal exists and Section 4 (No Refunds) applies in full.
5.4. Nothing in these Terms is intended to exclude any consumer right that, under mandatory applicable law, cannot lawfully be excluded.
6. Chargebacks and Payment Disputes
6.1. By purchasing from velorart.store, you agree not to initiate a chargeback, payment reversal, or dispute based on dissatisfaction, misunderstanding, aesthetic preferences, or any reason inconsistent with these Terms.
6.2. In the event of a dispute, we will defend the transaction using evidence including, without limitation: proof of delivery and download logs; IP address and device records at checkout; express consent records (including the Article 16(m) waiver tick box); agreement to these Terms; email opens, downloads, and access activity.
6.3. Fraudulent or bad-faith chargebacks are a material breach of these Terms and entitle us to: permanently terminate your account and revoke all access to current and future purchases; recover the disputed amount plus all administrative, processor, and legal fees; refer the matter to debt-recovery agencies or merchant fraud databases; pursue any further legal remedy available.
7. Technical Issues
7.1. If a technical error occurs on our side preventing access entirely, or if the delivered file is corrupted and unreadable on standard devices, you must contact us within 48 hours of purchase at infvelora@outlook.com so we can attempt to resolve the issue.
7.2. Resolution will be by restored access or replacement file — not by refund.
7.3. Refunds will not be granted for user-side technical problems (device, browser, email, network, storage, screen-size preferences, or anti-spam issues).
8. Customer Responsibility
It is 100% the Customer's responsibility to: read the entire product description carefully before purchasing; understand exactly what is being offered (which wallpapers, which device formats, resolutions, licence scope); ask questions before purchasing if anything is unclear; confirm compatibility with the intended device and use case; review the preview images to confirm the aesthetic matches personal taste.
Purchasing without fully reading or understanding the product description does not qualify you for a refund or dispute.
9. Licence — Personal and Limited Commercial Use
9.1. We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable, worldwide licence to access and use the Digital Content under the terms of this Section.
9.2. You may: (a) use the wallpaper on your personal electronic devices (phone, tablet, laptop, desktop); (b) use it on any number of devices you personally own; (c) use it as a background element in your own small-business or personal branding — including on your personal or small-business website, personal social media accounts, small YouTube channel (under 100,000 subscribers), and personal or small-business presentations; (d) print the wallpaper for personal, non-commercial home decor use, up to A2 size.
9.3. You may not, and must not permit any third party to: (a) resell, redistribute, share, gift, upload, or otherwise make the Digital Content available to any other person, whether for free or for consideration; (b) post, upload, or transmit the Digital Content (in whole or in part) to any forum, group, chat, server, marketplace, file-sharing site, social network, Telegram, Discord, Reddit, GitHub, wallpaper app, stock library, asset marketplace, or any other public or semi-public location; (c) claim the artwork as your own creation or as AI-generated by you; (d) use the Digital Content in physical or digital products for sale — including but not limited to t-shirts, phone cases, prints, posters, mugs, stickers, NFTs, apps, templates, packaging, merchandise, or any other product intended for resale; (e) use the Digital Content in advertising campaigns for companies with more than 20 employees or over €500,000 in annual revenue; (f) use, provide, or otherwise make the Digital Content available to build, train, fine-tune, or augment any AI model, dataset, or competing product; (g) modify the Digital Content and claim the modified version as your original work; (h) remove, alter, or obscure any watermark, copyright notice, identifier, or attribution; (i) use the Digital Content in any context that promotes hate, illegal activity, or damages the reputation of Velora Art.
9.4. Extended commercial licences (for large-scale commercial use, brand campaigns, physical merchandise for resale, or media licensing) are available on request. Contact infvelora@outlook.com.
9.5. Accounts, download links, and files are personal and non-transferable. We may watermark or fingerprint delivered files to detect unauthorised distribution. Each copy may carry a unique identifier traceable to the original purchaser.
9.6. Breach of this Section entitles us to immediate termination without refund, injunctive relief, and liquidated damages equal to ten (10) times the purchase price per unauthorised distribution, without prejudice to further damages.
10. Nature of the Artwork and Disclaimer
10.1. The Digital Content is provided as original digital artwork for aesthetic and decorative purposes.
10.2. We do not guarantee: that the artwork will match any specific personal preference; that the wallpaper will render identically on all devices, screen sizes, or lock-screen configurations; that color reproduction will be identical across all displays; that the artwork is suitable for any specific commercial context beyond the scope of the licence in Section 9.
10.3. Preview images shown on the Website are representative. Minor differences in color, cropping, or texture between preview and final file may occur due to display calibration and device rendering.
10.4. You acknowledge that any use you make of the Digital Content is done at your own risk and within the scope of the licence granted.
11. Prohibited Use
You agree not to: share, resell, redistribute, or leak the Digital Content; use the Digital Content for any illegal, fraudulent, or unauthorised purpose; use automated means (bots, scrapers, crawlers) to access the Website; circumvent any access control, watermark, or rate limit; introduce malware or harmful code; interfere with, attack, or attempt unauthorised access to the Website or any other user's account; impersonate any person or misrepresent affiliation with Velora Art.
Violation of this Section results in immediate termination of access without notice or refund, and may result in legal action.
12. Intellectual Property
12.1. The Website, the Digital Content, our trademarks, logos, structure, written materials, and software are protected by copyright, trademark, and other intellectual property laws and are owned by us or our licensors.
12.2. All wallpapers, collections, artwork, titles, and related creative content sold on velorart.store remain the exclusive intellectual property of Velora Art. Purchase grants only the limited licence set out in Section 9. All rights not expressly granted are reserved.
12.3. Unauthorised reproduction, redistribution, or commercial exploitation of the Digital Content beyond the scope of the licence in Section 9 constitutes copyright infringement and will be pursued to the fullest extent of Estonian, EU, and international copyright law.
13. Disclaimers — "AS IS" and "AS AVAILABLE"
13.1. THE WEBSITE AND THE PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, express, implied, or statutory, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, or that the Products will match any subjective aesthetic expectation.
13.2. We make no warranty that: the Website will be uninterrupted or error-free; the artwork will render identically on all devices; download links will remain accessible beyond the stated download window; the Products will meet your personal aesthetic preferences.
13.3. Nothing in this Section excludes liability for intent or gross negligence, or any other liability that cannot lawfully be excluded under Estonian or EU consumer law.
14. Account Termination
14.1. We reserve the right to deny access, suspend, or terminate service to any user who violates these Terms or engages in fraudulent, abusive, harmful, or infringing behaviour.
14.2. Termination does not entitle you to any refund.
14.3. Sections that by their nature should survive termination — including Sections 4, 5, 6, 9, 12, 13, 15, 16, 17, and 18 — shall survive.
15. Limitation of Liability
15.1. To the maximum extent permitted by applicable law, Velora Art and its officers, directors, employees, contractors, and affiliates shall not be liable for any: (a) indirect, incidental, special, consequential, exemplary, or punitive damages; (b) loss of profit, revenue, sales, business, goodwill, reputation, opportunity, or anticipated savings; (c) damage to devices caused by user error in applying, downloading, or opening the files; (d) loss, suspension, or damage to any social media, advertising, or marketplace account arising from your use of the Digital Content in violation of Section 9; (e) regulatory fines, tax assessments, or legal costs arising from your conduct.
15.2. Our aggregate liability for any and all claims arising out of or relating to these Terms, the Website, or the Products shall in no event exceed the amount actually paid by you for the specific Product giving rise to the claim, or EUR 50, whichever is lower.
15.3. Your sole and exclusive remedy for dissatisfaction is to stop using the Website.
15.4. Nothing in this Section limits any liability that cannot lawfully be limited under mandatory Estonian or EU consumer law (notably, intent and gross negligence).
16. Indemnification
You agree to defend, indemnify, and hold harmless Velora Art and its officers, directors, employees, contractors, and affiliates from and against any claim, demand, action, investigation, fine, penalty, loss, damage, liability, cost, or expense (including reasonable legal fees) arising out of or related to: (a) your use of the Website or any Product; (b) your breach of these Terms, including any breach of the licence in Section 9; (c) your unauthorised distribution or commercial exploitation of the Digital Content; (d) any claim by any third party that your use of the Digital Content infringed their rights; (e) your violation of any law or right of any person.
17. Governing Law and Dispute Resolution
17.1. These Terms are governed by the laws of the Republic of Estonia, without regard to its conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.
17.2. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the Harju County Court (Harju Maakohus) in Tallinn, Estonia, except that we may bring proceedings against you in any jurisdiction where you reside or where any breach occurred.
17.3. If you are a consumer resident in the EU, you retain the right to bring proceedings in your country of residence under mandatory applicable consumer law. You may also access the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr, or, if you are an Estonian consumer, the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon) at https://komisjon.ee.
17.4. Class actions are waived to the maximum extent permitted by applicable law. Any dispute shall be resolved on an individual basis.
18. Changes to These Terms
18.1. We reserve the right to update or modify these Terms at any time by posting the updated version on the Website and updating the "Last updated" date.
18.2. Continued use of the Website after changes constitutes acceptance of the updated Terms.
19. Miscellaneous
19.1. Entire agreement. These Terms, together with our Privacy Policy, Refund Policy, and any order confirmation, constitute the entire agreement between you and us.
19.2. Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force.
19.3. No waiver. No failure or delay to exercise any right constitutes a waiver.
19.4. Assignment. You may not assign these Terms. We may assign them at any time.
19.5. Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control.
19.6. Language. These Terms are drafted in English; any translation is for convenience only and the English version prevails.
Contact
Velora Art Website: https://velorart.store Email: infvelora@outlook.com
By purchasing or using velorart.store, you confirm that you have read these Terms in full, understood them, and agreed to be bound by them — including, in particular, Sections 4 (No Refunds), 5 (EU Waiver of Withdrawal), 6 (Chargebacks), 9 (Licence), 13 (Disclaimers), 15 (Limitation of Liability), and 16 (Indemnification).