Refund policy
Last updated: 23/07/2026
Thank you for shopping at velorart.store. Please read this Refund Policy carefully before purchasing. By completing a purchase, you confirm that you have read, understood, and accepted this policy in full, together with our Terms of Service.
All Sales Are Final — No Refunds
Velora Art sells digital products only. Our products consist of instantly delivered digital content — including high-resolution wallpaper files, wallpaper collections, and related digital artwork for personal devices.
Due to the instant, irreversible, and downloadable nature of digital content, all sales are final. We do not offer refunds, returns, exchanges, cancellations, credits, or partial refunds under any circumstances.
This applies, without limitation, to:
Change of mind after purchase; failure to read or understand the product description; dissatisfaction with the artwork, style, color, texture, or aesthetic of the wallpaper; the wallpaper not looking the way you imagined; the wallpaper not fitting your screen the way you expected; incompatibility with your specific device model, operating system, or lock-screen settings; accidental purchase; duplicate purchase caused by user error; forgetting to download within the access window; misunderstanding of what is included in the product; inability to open, view, save, or apply the file due to your device settings or third-party apps; any user-side technical issue (device, browser, email, network, storage, or anti-spam); any other reason whatsoever.
The value of the product is delivered the moment the download link is provisioned. The files cannot be "returned" or "unseen". Accordingly, no refund can be issued once access has been made available.
EU 14-Day Right of Withdrawal — Express Waiver
Under EU consumer law, consumers normally have a 14-day right of withdrawal for online purchases.
However, pursuant to Article 16(m) of Directive 2011/83/EU on Consumer Rights (transposed into Estonian law via the Law of Obligations Act, § 53(4)(11)), this right does not apply to contracts for the supply of digital content not delivered on a tangible medium where the consumer has expressly consented to immediate performance and acknowledged the loss of the right of withdrawal.
By ticking the consent box at checkout and completing your purchase, you:
Expressly request that delivery of the digital content begin immediately, before the expiry of the 14-day withdrawal period; expressly acknowledge and agree that you lose your statutory 14-day right of withdrawal as soon as performance begins (i.e. as soon as the download link is provisioned, whichever happens first); confirm that you were informed of this consequence prior to purchase.
Once the download link has been provisioned, no right of withdrawal exists.
Nothing in this policy is intended to exclude any consumer right that, under mandatory applicable law, cannot lawfully be excluded.
Delivery
Access to the product is delivered by a separate email sent to the email address you provided at checkout, shortly after payment is confirmed. The email contains a secure download link to your wallpaper files.
Delivery is considered fulfilled the moment the download email is sent to that email address — regardless of whether you have opened, received, read, downloaded from, or acted on it.
It is the customer's responsibility to:
Provide a correct and active email address at checkout; check spam, junk, and promotion folders; whitelist our sending domain if needed; use a working email provider that accepts external mail; download the files within the access window; store the files safely on their own device or cloud after downloading.
Failure to receive, access, or download the email due to an incorrect address, spam filtering, full mailbox, blocked sender, expired link, or any other user-side issue does not qualify for a refund.
Technical Issues — Limited Exception
If a technical error on our side prevents you from downloading the product entirely, or if the delivered file is corrupted and unreadable on standard devices, you must contact us within 48 hours of purchase at infvelora@outlook.com.
In such cases, we will work to restore your access or provide a working file. Resolution will be by restored access or replacement file — not by refund.
Refunds are not granted for user-side technical problems (incorrect email, spam filtering, device incompatibility, screen size preferences, storage issues, network restrictions, or failure to follow instructions).
Chargebacks and Payment Disputes
By purchasing, you agree not to initiate a chargeback, payment reversal, or dispute with your bank or payment provider based on:
Dissatisfaction with the artwork; misunderstanding of what was offered; the wallpaper not matching your aesthetic expectations; any reason inconsistent with this Refund Policy or our Terms of Service.
In the event of a dispute, we will defend the transaction using delivery logs, IP and device records, checkout consent records (including the Article 16(m) waiver tick box), and download activity.
Fraudulent or bad-faith chargebacks are a material breach of our Terms and entitle us to:
Permanently terminate your account and revoke all access to current and future purchases; recover the disputed amount plus all administrative, processor, and legal fees; refer the matter to debt-recovery agencies or merchant fraud databases; pursue any further legal remedy available.
Customer Responsibility
Before purchasing, it is 100% your responsibility to:
Read the entire product description carefully; understand exactly what is included (which wallpapers, which device formats, resolutions, license scope); ask any questions before purchasing if anything is unclear; confirm that the product is suitable for your device and intended use; check the preview images to be sure the aesthetic matches your taste.
Purchasing without reading or fully understanding the product description does not qualify you for a refund.
Contact
If you have a question about a purchase before buying, or if you believe you have experienced a technical issue on our side, please contact us at:
Velora Art Website: https://velorart.store Email: infvelora@outlook.com
By completing a purchase on velorart.store, you confirm that you have read this Refund Policy in full, understood it, and agreed to be bound by it.