Shipping policy

Shipping and Delivery Policy

Last updated: 23/07/2026

1. No Physical Shipping

velorart.store sells digital products only. We do not ship any physical goods, parcels, or packages. There are no shipping carriers, tracking numbers, customs declarations, shipping fees, delivery times, or shipping addresses involved in any order.

2. Digital Delivery

All products are delivered electronically, by a separate email sent to the email address you provided at checkout, shortly after payment is confirmed. The email contains a secure download link to your wallpaper files.

Delivery is considered fulfilled the moment the download email is sent to that email address, regardless of whether you have opened, received, downloaded from, or acted on it.

3. Delivery Areas

Because delivery is digital, our products are available worldwide, wherever you have a working email address and internet access — subject to any local laws that may restrict access from your jurisdiction.

4. Delivery Time

Download emails are normally sent within a few minutes of successful payment. In rare cases, delivery may be slightly delayed due to payment-processor verification, anti-fraud checks, or temporary technical issues — but it is always digital and always to the email address you provided.

5. Download Window

Download links remain active for 30 days from the date of purchase. It is the customer's responsibility to download and save the files to their own device or cloud storage within this window. After 30 days, links may expire and cannot be guaranteed to be reissued.

6. Did Not Receive the Email?

If you do not see the download email shortly after purchase:

  1. Check your spam, junk, and promotions folders.
  2. Confirm the email address you entered at checkout is correct.
  3. Whitelist our sending domain to make sure future emails are not filtered.
  4. If you still cannot find it after these checks, contact us within 48 hours of purchase at infvelora@outlook.com and we will resend access.

It is the customer's responsibility to provide a correct, active email address. Failure to receive the email due to an incorrect address, full mailbox, blocked sender, or aggressive spam filtering does not qualify as a delivery failure on our side.

7. File Formats and Device Compatibility

Each wallpaper is delivered as a set of high-resolution image files (typically JPG or PNG) sized for common devices — including iPhone, Android, iPad, MacBook, and Desktop 4K formats — as described on the specific product page.

Delivered files can be opened and applied using the standard photo/gallery apps and lock-screen settings on any modern device. It is the customer's responsibility to confirm that their device can open standard image file formats before purchase.

8. No Returns of Physical Items

Because no physical items are shipped, there is nothing to return, exchange, or send back. All refund-related questions are governed by our Refund Policy.

9. Contact

Velora Art Website: https://velorart.store Email: infvelora@outlook.com